Delivery & Substitution Policy
Items found in our shop are delivered to the City of Chicago and Chicagoland Metropolitan area only.
ESTIMATED DELIVERY TIME:
Most floral orders can be delivered within 3 days. Substitutions may be necessary based on seasonal availability. During the check out process you can choose from available delivery dates from our calendar. During seasonal high-volume periods, we may have additional lead times.
Plants and Pots:
Delivery time will depend on our inventory at the time we receive your order. We receive shipments from our suppliers on a weekly basis. Once we have your order in stock we usually can schedule delivery of the items within 14 days. Shorter lead times may be available for select items. During the check out process you can choose from available delivery dates from our calendar. During seasonal high-volume periods, we may have additional lead times.
COVID-19 DELIVERY POLICY:
For the health and well being of our customers and staff, we will call in advance of arrival and leave the order outside the entrance to your home. Since indoor plants are subject to temperature extremes other accommodations may need to be provided for delivery. For orders to multi-resident buildings we leave the order with the concierge or holding area as directed by building management.
DELIVERY FEES IN THE CHICAGOLAND AREA:
Minimum: our minimum order to arrange for delivery is $50.
$20 FLAT FEE ~ FOR PURCHASES UNDER $150
FREE DELIVERY ~ FOR PURCHASES OVER $150
Note: delivery fees are based on delivery M-F during regular business hours 8AM - 5PM. Saturday deliveries are available from 8AM - 2PM.
*Currently our delivery includes the City of Chicago and surrounding suburbs. Please check back as we grow our operation to allow for deliveries outside the Chicagoland area.
Fresh Floral: Due to seasonal demand we may need to substitute fresh floral varieties to meet the requested delivery date. We will only use product that is of equal or greater value in order to maintain the quality of the design selected. If the vase shown is not available at the time of order, we will substitute with a similar style of equal or greater value.
Plants & Pots: If the plant variety or pot selected is not available at the time of order we will contact you with available substitutes or present the date that the item will be available as an option.